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Loan Services Specialist Job more...
Location:Raleigh, NC
Company:First Citizens Bank
First posted:March 21, 2017 (last updated 30+ days ago)
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Loan Services Specialist
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Job ID #: 28163
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 1 year
Days and Hours: Monday - Friday 8:00am - 5:00pm
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: Central Loan Operations

Position Description

We are hiring for multiple Loan Services Specialists in the following areas:
Loan Servicing
Insurance Tracking

Responsible for the daily workflow within the department, which may include review, processing or servicing of loan documentation and support. Ensure that all work has been completed and departmental deadlines have been met. Analyze and recommend changes to systems and operational procedures that will improve the delivery of service. Resolve any problems, issues or questions, both verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with other bank departments. Comply with bank policies and federal, state and other governmental rules and regulations for multiple banks in multiple states.

Note: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.

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Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum of 1 year experience in banking, financial, or insurance services.

Additional Requirements:
General knowledge of Microsoft Word, Excel, Outlook and Internet Browser.
Working knowledge of loan related documentation.
General knowledge of the systems and applications.
Ability to exercise good judgment.
Ability to communicate effectively in oral and written communications.
Attention to detail and the ability to perform in a demanding production environment.
Working knowledge of applicable federal regulations and state laws in a multistate environment.

Other Preferred Qualifications:
Loan servicing.
Payment processing.
Balancing.
System maintenance.
Customer service.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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