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Financial Sales Manager I/II (Branch Manager) Job more...
Location:Jacksonville, NC
Company:First Citizens Bank
First posted:April 27, 2017 (last updated 3 weeks 1 day ago)
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Financial Sales Manager I/II (Branch Manager)
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Job ID #: 28389
Location: NC-Jacksonville
Functional Area: Branch Retail - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Mon 8:15-5:15, Tue-Thu 8:30-5:15, Fri 8:30-6:15
Physical Address: 2555 Western Blvd Ext., Jacksonville NC 28546
Department Name: Coastal Plain Retail

Position Description

Manage sales and branch associates; oversee branch operations with support from an Operations Services Supervisor; outbound calling on small businesses; loan products sold are consumer loans as well as secured and unsecured business loans within Business Central Underwriting parameters; deliver consumer and business products and services; identify referrals for specialty partner sales. Used in branches with sales opportunity to support one Financial Services Rep I or one Sales & Service Rep III.

Principal Accountabilities:

Sales Scorecard:

Achieve sales scorecard expectations.
Achieve sales results with an appropriate distribution of performance across products that align with intended job functions and market opportunity.
Achieve sales results that align with the needs of the community and ultimately support the organizational commitment to diverse lending.

People Management:

Identify, develop and retain talent aligned with your current and future workforce needs.
Establish and manage to an annual team performance plan that is aligned with the Bank's Competitive Path.
Clearly define and communicate individual performance goals. Through regular interactions and inspection ensure progress against goals.
Engage in regular one to one discussions, providing reinforcing and formative feedback to support associate development and achievement of results.
Demonstrate commitment to building a diverse, inclusive and civil work environment.

Sales & Service - Sourcing New Business:

Develop and implement a plan to acquire new customers through prospecting efforts.
Develop and implement a customer outreach plan for retaining relationships and sourcing new business through the existing portfolio.
Use a needs based, customer centric selling approach to create value for both the customer and the bank.
Engage partners as appropriate in pre-call planning and joint calling.
Develop and implement a plan for sourcing and engaging centers of influence that refer customers which fit your target customer profile.
Represent the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank.

Risk Mitigation:

Adhere to all regulations and Bank policies, procedures and delegated authorities.
Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.
Act as a first line of defense in the identification of risk.
Complete required training and any Continuing Education by established deadlines.

*SF:CB1
*LI-EM1
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Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 2 years experience in a sales, customer service role and/or in a lending role.
- or -
High school diploma or GED with a minimum of 6 years experience in a sales, customer service role and/or in a lending role.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.

Other Preferred Qualifications:
Understanding of retail banking products and services.
Ability to identify, think through and solve problems accurately and efficiently.
Ability to work with little direct supervision.
One year of experience in a lead or supervisory role.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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