Consumer Loan Manager
Consumer Loan Manager
General Responsibilities: Cross-sell additional products and services to members. Direct and coordinate consumer lending activities ensuring compliance with federal regulations as well as credit union lending policy. Assist in development of lending policy and manage lending activity to meet credit union goals and objectives. Manage personnel, processes and products. Serve on Management Team.
Description of Duties:
a. Train existing and newly hired lending staff as assigned
b. Conduct training sessions as assigned
c. Facilitate Quality Service Group meetings as assigned and assist in determining topics
a. Cross-sell additional products and services to members
b. Make calls on auto dealers and others
c. Recommend and assist V.P. of Lending in developing loan promotions
a. Serve as a member of the Loan Committee
b. Recommend lending goals and objectives
c. Monitor lending goal activity and assist with monthly goal reports
d. Implement assigned strategic planning initiatives
4.Personnel, Policy and Procedure
a. Direct general workflow and resolve issues
b. Prepare work schedules and resolve human resource issues
c. Conduct performance evaluations
d. Recommend changes to lending policy and procedures
e. Assume Saturday duties as scheduled
5.Product Oversight and Development
a. Oversee and ensure proper loan origination software operation
b. Recommend product enhancements and new products
c. Recommend profit opportunities, effective pricing and expense control measures
a. Provide financial counseling
b. Conduct loan interviews and/or assist member with the loan application
c. Oversee the processing of consumer loans
d. Direct the resolution of document deficiencies
e. Present loans to Loan Committee as required
a. Review delinquency reports weekly
b. Assist with the collection of delinquent accounts
a. Develop a complete understanding of consumer loan compliance
b. Monitor regulatory changes and recommend necessary action
c. Assist in educating staff on applicable rules and regulations.
1.Leadership: The ability to effectively lead others in achieving stated duties and assignments. The degree to which the manager demonstrates a positive example in leading staff toward achievement of department objectives and goals.
2.Loan/Credit Performance: The degree of effectiveness demonstrated in making loans and/or managing a loan portfolio.
3.Employee Management: The degree to which the supervisor creates a positive management environment. The ability to motivate employees, preserve high morale, and supervise with fairness and consistency.
4.Decision Making/Judgment: The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact.
5.Communication: The ability to effectively converse and listen to others concerning credit union matters and member consultation. The use of proper written and grammatical skills, and the meaningful application of electronic communication.
6.Business Development: The degree to which results are demonstrated in developing new business, generating leads, expanding the client base, and developing revenue opportunities.
7.Innovation: The ability to adapt to fast-changing environments. Willingness to take risks and to consider new approaches to improve the organization's competitive position.
8.Loan Growth: The level of loan growth achieved as compared against a pre-determined goal.
Education/Certification: Bachelor's degree in finance or a related field, or an equivalent combination of formal training and experience.
Required Knowledge: Thorough knowledge of Credit Union loan products and applicable policies and standards. Understanding of government regulations and legal requirements involving lending, collections, and related activities.
Experience Required: Five to ten years of progressive lending experience in a credit union or bank, or similar financial institution.
Skills/ Abilities: Strong leadership, supervisory, and interpersonal skills. Good organizational, managerial, and problem-solving abilities, with a high level of analytical skills. Able to work knowledgeably with computer applications.