Head Teller Highland, NY

Trustco Bank   Highland, NY   Full-time     Finance
Posted on May 15, 2024
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Job Title: Head Teller
Location: Highland, NY, US
Employment Type: Full-time, Regular
Salary Range: $16.00 to $19.00 Hourly

About Us:
At Trustco, we are committed to fostering an inclusive and diverse workplace. We
value the unique perspectives and contributions of each team member. Join us in
providing exceptional service and building strong relationships within our community.

Position Overview:
As a Head Teller at our Highland branch, you'll play a vital role in delivering
outstanding customer service while ensuring compliance with bank policies and
procedures. Your responsibilities will include conducting various financial
transactions, maintaining the cash vault, and promoting our products and services.

Key Responsibilities:
● Assist customers with cash and non-cash transactions, such as check cashing
and deposit processing.
● Oversee the cash vault and till operations, ensuring accuracy and security.
● Complete necessary reports and maintain records for auditing purposes.
● Balance Automated Teller Machines (ATMs) and process night drops daily.
● Conduct regular audits of vault and tills, reporting any discrepancies to
● Cross-sell bank products and services to promote branch growth.
● Continuously enhance knowledge of banking principles and sales techniques
through training and education.

● High School Diploma or equivalent.
● Previous customer service and cash handling experience.
● Strong verbal communication skills.

● Excellent organizational abilities with the capacity to manage multiple tasks.
● Ability to work effectively in a team environment.

Preferred Qualifications:
● Prior experience in the banking industry.
Working Hours:
● Monday: 9:00am – 5:00pm
● Tuesday: 9:00am – 3:00pm
● Wednesday: 9:00am – 5:00pm
● Thursday: 9:00am – 6:00pm
● Friday: 9:00am – 6:00pm
● Saturday: 9:00am – 1:00pm
● Sunday: Closed

Note: Hours may vary by branch. Employees are scheduled to arrive half an hour prior to
branch opening and may work fifteen to thirty minutes after closing.

Physical Demands:
● Ability to lift 10 to 20 lbs.
● Extended periods of standing.
● Manual dexterity for handling money.
● Proficiency in operating office machines.
● Effective communication skills in person and/or by telephone.

Work Environment:
● Typical office/retail environment with ambient room temperatures and standard

Equal Employment Opportunity:
Trustco is an equal opportunity employer committed to providing fair employment
opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
We uphold this commitment throughout all aspects of employment, from hiring to
training, compensation, and beyond.


Join us in our mission to serve our community and grow together. Apply now to become
a part of our dedicated team!